Terms of service

Velourè Lasheè – Terms of Service & Return Policy

Last Updated: June 2026

Welcome to Velourè Lasheè. Thank you for supporting my small business. This brand was created with passion, dedication, and a genuine love for beauty and confidence. As a growing business, I am committed to providing quality products and excellent customer service while continuously improving the experience for every customer.

By purchasing from Velourè Lasheè, you agree to the following terms and policies.

About Our Brand

Velourè Lasheè is an independently owned beauty brand focused on enhancing confidence through high-quality lash products. As a new business, I am constantly learning, growing, and improving. Your support means everything, and customer feedback is always welcomed and appreciated.

Product Information

We strive to accurately display and describe all products. Due to differences in screen settings, lighting, and photography, actual product colors and appearances may vary slightly.

Customers are responsible for reading product descriptions before making a purchase.

Shipping Policy

  • Orders are processed within 1–5 business days unless otherwise stated.
  • Shipping times may vary depending on location and carrier delays.
  • Once a package has been shipped, Velourè Lasheè is not responsible for carrier-related delays, lost packages, or incorrect shipping information provided by the customer.

Please double-check your shipping address before placing your order.

Return & Refund Policy

Due to the nature of beauty and cosmetic products, all lash sales are generally final for hygiene and safety reasons.

However, customer satisfaction is extremely important to us.

Eligible Refunds or Replacements

We may offer a replacement or refund if:

  • You receive the wrong item.
  • Your order arrives damaged.
  • Your order is missing products.

To request assistance, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the issue
  • A brief explanation of the problem

Requests submitted after 7 days may not qualify for a refund or replacement.

Non-Refundable Items

We cannot accept returns or issue refunds for:

  • Used products
  • Opened products
  • Products damaged by misuse
  • Orders placed incorrectly by the customer

Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Limitation of Liability

Velourè Lasheè is not liable for allergic reactions, irritation, or misuse of products. Customers are encouraged to review ingredients and discontinue use if irritation occurs.

Intellectual Property

All Velourè Lasheè logos, branding, images, product names, designs, and content are the property of Velourè Lasheè and may not be copied, reproduced, or used without written permission.

Contact & Customer Care

I understand that shopping online can sometimes come with questions, especially when supporting a growing brand. If you ever have concerns, questions, suggestions, or need help with an order, I encourage you to reach out personally.

Your experience matters, and I will do my best to assist you.

Email: Serenity@velouredubosee.com

Thank you for supporting Velourè Lasheè. Every order helps support a dream, and I am truly grateful for your trust and support.

Velourè Lasheè
Enhancing Confidence, Not Just Beauty. ✨